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Refund Policy

UPDATED 2.1.2022


We have a 30-day return policy, which means you have 30 days after receiving your shipment to request a return.


To start a return, you can contact us at hello@soupply.com with the following information:

Order number

Reason for return


You can always contact us with any return questions at hello@soupply.com.


Damages and Replacements

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can make it right.


Unfortunately, we cannot accept returns on sale items or items purchased with gift cards.


Exchanges

Exchanges are only allowed if you would like to exchange for another flavor. Please email us at hello@soupply.com if you would like to make an exchange.


Refunds

We will notify you once we’ve received and accepted your return. You’ll be refunded on your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund.