Shipment processing time
Orders placed by 2 PM Monday - Friday will be shipped the same day, excluding weekends and major holidays. In the event we are experiencing high order volumes or extreme weather conditions that may cause a delay, we will notify you.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Extreme weather conditions and factors out of our control may cause delays
Shipment to P.O. boxes or APO/FPO addresses
We do not ship to these addresses.
Shipment confirmation and order tracking
You will receive your order confirmation via email upon placing your order. Tracking info will be updated as soon as we print the shipping label.
SOUPPLY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
We currently do not ship internationally. Sorry for the inconvenience.